The drive is correctly listed and shows installed in Windows 7 Device Manager. I uninstalled the driver and Simplepass software and reinstalled both using all versions listed for my model on the support page of the HP drivers. I reinstalled Win 7 Pro 64 bit with all the drivers of HP and all updates from MS, but the HP Simplepass software will not recognize the drive. I have a HP DM4-2070us, and the sensor does not work. HP DM4-2070US fingerprint sensor does not work Maybe you can try to disable this unknown device and it will not be recognized as new hardware every time when you start the laptop. I tried to uninstall the driver, who seemed done without any problem, but during the reboot, the sensor still seems active, and always goes through the same process.Įverything else works fine and it's just a minor niggle, but I would like to delete the gene of it me beep 5 times then it does its thing.Ĭan someone tell me how I turn it off completely?ĭid you remove the fingerprint software? If Yes check if some unknown device is listed in Device Manager. This is not a problem and all I want to do is disable the finger print sensor, but cannot work out how to do this.
While booting, it automatically "fails" 5 times in a row (without any attempt to slide a finger), and then by default at the entrance of password to boot the disk hard machine. My finger print sensor does not work correctly as a drink was spilled on the keyboard. Tecra M5: print fingerprint sensor is not working properly because a drink was spilled on the keyboard I finally found the problem reset the pc thanks for your attention somehow Hello, I have reset windows on my laptop and the fingerprint sensor does not work, windows recognize the sensor, but in the Device Manager, windows says there is a problem with the sensor, "this device does not work properly because Windows cannot load the drivers required for this device. I'm guessing that the laptop is still under warranty, you may have to send the laptop to a Toshiba repair center. If it still does not appear in Device Manager, the player is maybe defective or there is a connection problem. You can try a BIOS update and set the default BIOS. I also tried to install the original Windows image, but the sensor does not work. When I try to install the utility directly from the amd64 Directory installation will be successful, but the software is unable to connect to the fingerprint sensor. I tried to reinstall the utility, but the setup.exe will not run successfully. It also disappears from the hardware Manager. The fingerprint sensor does not work since yesterday. Tecra A11 - 11L - fingerprint sensor does not work
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